Effective Date: 1st March 2026
Terms & Conditions
CWJ Executive Travel is the trading name of Chi Wai Jim, Sole Trader.
Registered business address: 4 Newmill Gardens, Miskin, Pontyclun, Rhondda Cynon Taff, South Wales, CF72 8RX.
Telephone: 07356 075 822
Email: info@cwjexecutivetravel.co.uk
Chi Wai Jim, Private Hire Operator licensed by Rhondda Cynon Taff County Borough Council.
1. Definitions & Interpretation
1.1 “Company” means CWJ Executive Travel, the trading name for Chi Wai Jim, a licensed Private Hire Operator.
1.2 “Client” means the individual or organisation making a booking with the Company.
1.3 “Passenger” means any person travelling under a confirmed booking.
1.4 “Booking” means a written confirmation of services agreed between the Company and the Client.
1.5 “Journey” means the agreed transportation service between pick-up and drop-off locations.
1.6 References to legislation include any amendment or re-enactment thereof.
2. Licensing & Regulatory Compliance
2.1 The Company operates as a fully licensed Private Hire Operator.
2.2 The chauffeur and vehicle are licensed under the same local authority.
2.3 The vehicle operates under Executive Vehicle Exemption status.
2.4 In accordance with exemption conditions:
(a) The vehicle will not display standard private hire plates or council crests.
(b) A valid vehicle identity card will be displayed as required by the licensing authority.
(c) No external advertising or operator signage will be displayed.
2.5 All bookings must be made by written contract no less than 24 hours prior to commencement of the journey.
2.6 The Company will not undertake standard private hire work in breach of exemption conditions.
2.7 Records of written contracts shall be retained and made available for lawful inspection.
3. Booking Formation & Contract
3.1 A binding booking contract between the Client and the Company is formed only when:
(a) The booking is confirmed in writing via email by the Company.
3.2 Confirmed bookings must be in place no less than 24 hours prior to travel time.
3.3 The Client warrants that all information provided is accurate.
3.4 The Company reserves the right to refuse any booking at its discretion.
3.5 All bookings are subject to availability.
4. Prices & Payment
4.1 All quotations are provided in GBP (£).
4.2 The Company is not currently registered for Value Added Tax (VAT).
4.3 All quoted prices are therefore not subject to VAT.
4.4 Should the Company become VAT registered in the future, VAT shall be applied to bookings made from the effective date of registration in accordance with UK legislation.
4.5 Prices are based on the agreed itinerary at the time of confirmation.
4.6 Quoted prices are based on journey distance, duration, time of day, and service requirements.
4.7 Prices may vary for:
(a) Public holidays
(b) Out of normal hour bookings
(c) Extended waiting time
(d) Additional stops or route changes
4.8 All quotations are tailored to individual requirements. A minimum booking charge applies.
4.9 Full payment is required within the agreed timeframe unless otherwise agreed in writing.
4.10 Failure to make payment within the required timeframe shall result in automatic cancellation of the provisional booking.
4.11 Corporate invoicing facilities may be offered subject to written agreement.
4.12 Additional charges may apply after the journey for:
(a) Waiting time
(b) Additional mileage
(c) Parking or toll charges
(d) Route changes or diversions
(e) Extended hire beyond agreed time
(f) Cleaning charges
(g) Damages
4.13 Additional charges must be settled within 48 hours of journey completion.
5. Amendments & Cancellations
5.1 Amendments must be requested in writing via email and are subject to availability.
5.2 All amendments to an existing confirmed booking must relate to the original booking and shall not constitute a new binding booking contract under section 3 of the terms & conditions, unless expressly agreed in writing by the Company.
5.3 Minor operational amendments may be agreed via SMS or electronic messaging, including but not limited to:
(a) Flight or vessel delays
(b) Adjustments to collection time
(c) Changes to meeting point at airports or venues
Such amendments shall be binding when acknowledged and confirmed by the Company.
5.4 Any amendment that materially affects the agreed service, including but not limited to:
(a) Change of destination
(b) Additional stops
(c) Significant change in duration
(d) Any amendment affecting the agreed price
shall require written confirmation via email from the Company and may result in additional charges.
5.5 Standard Services Cancellation
• More than 14 days before travel: 100% refund
• Between 7–14 days before travel: 75% refund
• Between 48 hours–7 days before travel: 50% refund
• Between 24–48 hours before travel: 25% refund
• Less than 24 hours before travel: Non-refundable
5.6 Weddings, Events & Day Hire
• More than 28 days before travel: 100% refund
• Between 14–28 days before travel: 50% refund
• Less than 14 days before travel: Non-refundable
5.7 Refunds will be processed within 7 working days.
5.8 Non-refundable third-party costs may be deducted.
6. Service Standards
6.1 The chauffeur will be professionally presented and dressed in accordance with licensing requirements.
6.2 Absolute discretion and client confidentiality are maintained at all times.
6.3 The vehicle will be maintained to executive standards and professionally valeted prior to hire.
6.4 The Company reserves the right to vary the route taken where reasonably necessary due to traffic conditions, road closures, safety considerations or regulatory requirements.
7. Waiting Time & Delays
7.1 A 15-minute complimentary grace period applies to standard services after the agreed pick up time.
7.2 Waiting time thereafter is charged at £10 per 15-minute intervals.
7.3 Airport and Seaport Transfers include 60 minutes complimentary waiting from actual landing or docking time.
7.4 A booking shall be deemed a “No Show” and shall be non-refundable where the applicable complimentary waiting period has expired and the Passenger has failed to make reasonable contact with the Company or chauffeur at the agreed collection point. In such circumstances, the chauffeur may be withdrawn from the location.
7.5 Where delays exceed 3 hours, the Company reserves the right to renegotiate the booking subject to availability.
8. Airport & Seaport Transfers
8.1 Flight and vessel monitoring is provided where accurate details are supplied.
8.2 The Client is responsible for providing accurate travel information.
8.3 If a flight or vessel is cancelled, the Company will attempt to reschedule subject to availability or issue a refund.
8.4 If missed due to passenger error:
(a) A £25 rescheduling fee applies.
(b) No refund is provided for the original booking.
8.5 Diversions may incur additional mileage and waiting charges.
9. Passenger Conduct & Child Seats
9.1 Seatbelts must be worn at all times.
9.2 Smoking, vaping and alcohol consumption are prohibited unless agreed in writing.
9.3 The Company reserves the right to terminate service where passenger conduct:
(a) Is unsafe
(b) Is abusive
(c) Causes damage
(d) Compromises safety or comfort
No refund shall be issued in such circumstances.
9.4 The Company does not provide child seats as part of its standard service.
9.5 Clients are responsible for supplying and correctly fitting any child seat required for travel.
9.6 The chauffeur may assist in positioning the seat; however, responsibility for ensuring the correct installation and suitability of the child seat remains solely with the Client or accompanying adult.
9.7 The Company accepts no liability for the suitability, installation, or performance of any client-supplied child seat, save where liability arises as a result of proven negligence.
10. Luggage & Lost Property
10.1 The vehicle accommodates up to 4 large suitcases unless otherwise agreed.
10.2 Excess luggage must be declared in advance.
10.3 The Company shall not be liable for loss or damage to luggage unless caused by proven negligence.
10.4 The Company shall take reasonable steps to return property left in the vehicle. Unclaimed items may be disposed of after 30 days. The Company accepts no liability for loss unless caused by proven negligence.
11. Vehicle Damage & Cleaning
11.1 The Client is responsible for any damage or soiling caused by passengers.
11.2 Charges may include:
(a) Full repair costs
(b) Professional cleaning
(c) Reasonable and evidenced loss of subsequent hire income
12. Subcontracting
12.1 The Company reserves the right to subcontract services to another licensed operator where necessary.
12.2 Any subcontracted service will meet licensing and insurance requirements.
13. Liability & Force Majeure
13.1 The Company shall not be liable for delays caused by events beyond reasonable control including but not limited to:
• Road traffic accidents
• Severe weather
• Mechanical failure
• Industrial action
• Acts of terrorism
• Governmental or police direction
13.2 The Company shall not be liable for:
(a) Missed flights or events
(b) Consequential or indirect losses
(c) Loss of profit or business interruption
13.3 The Company’s total aggregate liability arising out of or in connection with any booking shall not exceed the total amount paid by the Client for the relevant booking.
13.4 Nothing in these Terms shall exclude or limit liability for:
(a) Death or personal injury caused by negligence;
(b) Fraud or fraudulent misrepresentation; or
(c) Any liability which cannot lawfully be excluded or limited under applicable law.
14. Data Protection
14.1 Personal data shall be processed in accordance with UK GDPR and applicable data protection legislation.
14.2 Data will be used solely for the purpose of providing booked services.
15. Governing Law & Jurisdiction
15.1 These Terms are governed by the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction.
16. Severability
If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms constitute the entire agreement between the Company and the Client.
18. Acknowledgement
By confirming a booking with CWJ Executive Travel, the Client acknowledges and agrees to these Terms & Conditions.