Effective Date: 1st March 2026
Privacy Policy
Data Controller, Chi Wai Jim, trading as CWJ Executive Travel (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you use our website or book our chauffeur services.
1. Who We Are
CWJ Executive Travel is the trading name of Chi Wai Jim, Sole Trader.
Registered business address: 4 Newmill Gardens, Miskin, Pontyclun, Rhondda Cynon Taff, South Wales, CF72 8RX.
Telephone: 07356 075 822
Email: info@cwjexecutivetravel.co.uk
Chi Wai Jim, Private Hire Operator licensed by Rhondda Cynon Taff County Borough Council.
We are registered with the UK Information Commissioner’s Office (ICO) in accordance with the Data Protection Act 2018 and UK GDPR.
2. What Personal Data We Collect
We may collect and process the following information:
Information you provide to us:
• Full name
• Email address
• Telephone number
• Pickup and drop-off addresses
• Journey details
• Flight information (if applicable)
• Special requests
Information collected automatically:
• IP address
• Browser type
• Device information
• Website usage data (via cookies)
3. How We Use Your Information
We use your personal data to:
• Provide quotations
• Confirm and manage booking
• Communicate regarding your journey
• Process payments
• Maintain service records
• Improve our website and services
• Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following lawful bases:
• Contractual necessity – To fulfil your booking
• Legitimate interests – To operate and improve our business
• Legal obligation – For tax and regulatory compliance
• Consent – Where required (e.g., marketing communications)
5. Data Sharing
We do not sell or trade your personal data.
Your data may be shared with:
• Payment processing providers
• Accountants or professional advisers
• Website hosting provider (Design.com)
• Regulatory authorities where legally required
• All third parties are required to handle your data securely.
6. Data Retention
We retain personal data only for as long as necessary:
• Booking records: Up to 6 years (for tax and legal purposes)
• Enquiries not converted to bookings: Up to 12 months
7. Data Security
We take appropriate technical and organisational measures to protect your data, including:
• Secure website hosting
• Encrypted communication where applicable
• Restricted access to booking information
We treat all client journey information with strict confidentiality.
8. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Restrict processing
• Object to processing
• Lodge a complaint with the
Information Commissioner's Office
Website: https://www.ico.org.uk
9. Cookies
Our website uses cookies to improve functionality and analyse website traffic. Please see our Cookies Policy for further information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.